Dr. Karen Pentz resides in Midland, MI. She graduated from the University of North Carolina at Greensboro with an undergraduate degree in Information Systems and Operations Management and a Masters in Business Administration. She received her Doctor of Business Administration from the University of Phoenix. Karen currently works for MEGlobal Americas, a subsidiary of the Kuwaiti petroleum company Equate, where she is a Project Manager for Supply Chain Improvements. She is an active member of APICS, the Association for Operations Management, holding the CPIM and CSCP certifications. Karen is currently serving on the APICS CPIM Master Planning of Resources certification committee. In addition, she is a Six Sigma Black Belt. With 20 years' experience in Supply Chain, Karen has worked in a variety of industries as a Planner/Buyer, Analyst, Demand Manager, and Project Manager. Karen began her professional career in Accounting, working for a number of organizations in Payroll, Accounts Payable, and General Ledger as both an Accountant and Accounting Supervisor. She had a mid-career switch to Operations Management (OM) after taking an introductory OM class as part of her undergraduate degree. She changed her degree and has been in Supply Chain ever since.